Frequently Asked Questions

Find answers to common questions about our products and services

What materials are MZ Wallace bags made from?

Our signature bags are primarily crafted from our lightweight, durable, and sustainably sourced REC Oxford nylon, often accented with premium Italian leather trim.

How do I clean my MZ Wallace bag?

Most of our nylon products can be spot cleaned with a soft cloth, mild detergent, and warm water. We do not recommend machine washing or dry cleaning.

Are your products covered by a warranty?

Yes, we offer a one-year warranty on all handbags and accessories purchased directly through our website or authorized retailers against manufacturing defects.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. Please contact our customer service team within 30 minutes of placement to request any changes.

Do the bags come with detachable pouches?

Many of our signature styles, including the Metro Tote series, include removable interior pouches to help keep your essentials organized.

Is the leather used in your products sustainable?

We use high-quality Italian leather sourced from tanneries that follow strict environmental protocols and ethical labor practices.